Apr 24, 2024

2014-2015 General Catalog (Spring, Summer 2015)

2014-2015 General Catalog (Spring, Summer 2015) ARCHIVED CATALOG: To search archives, MUST use search box to left. Current catalog: catalog.usu.edu.

MGT 3920 - Hospitality Management and Operations

3 credits

This course provides an overview of the logistics and operations of the tourism and hospitality industry including: lodging management practices, special events planning, food and beverage, housekeeping, etc. The day-to-day decisions that are part of the tactical side of the tourism and lodging industry will be taught. Special topics such as service recovery, impression management, and the use of social media will be examined. Finally, human resource management within the industry will be considered including recruiting and retaining a high quality workforce.

Prerequisite/Restriction: Admittance to a USU major, cumulative GPA of 2.67 or higher; completion of at least 40 credits.

Semester(s) Traditionally Offered: Spring