|
Utah State University is a member of National Council for State Authorization Reciprocity Agreements (NC-SARA)
Online Program Complaints
Students enrolled in USU online courses and who are physically located outside of Utah (out-of-state students) who have a complaint concerning a Utah State University online program should follow the university’s grievance processes. Complaints that are unresolved by the university may be escalated to UT SARA or to their state’s NC-SARA enforcement authority. UT SARA may refer a complaint to another agency for investigation. Students will be expected to provide proof of due diligence in working with the institution before escalated complaints will be reviewed.
Other Student Complaints
Students who have complaints against the college/university relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection.
Division or Consumer Protection
160 East 300 East
2nd Floor
Salt Lake City, UT 84111
Phone: 801-530-6601
Toll Free in Utah: 1-800-721-SAFE
Students who have complaints relating to the college/university’s quality of education or other issues appropriate for its accrediting body to consider can file a complaint with the Northwest Commission on Colleges and Universities.
Copies of documents describing the college/university’s accreditation and state approval are available for review upon request.
Students in California
Complaints may be directed to the Bureau for Private Postsecondary Education, Department of Consumer Affairs.
Students in Maryland
Utah State University is registered with the Maryland Higher Education Commission, and is subject to investigation of complaints by the Office of the Attorney General of the Maryland Higher Education Commission. Complaints may be directed to:
Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place
Baltimore, Maryland 21202
Phone: 410-528-8662
Maryland Attorney General Complaint Portal
|
